This Guardian article highlights the problem where the system falls apart when it has to respond to fluctuating incomes or rapid changes in people's circumstances. Many benefit claimants are now going into unstable jobs where the income and hours worked can vary wildly from week to week (eg commission-based, or agency work, or zero-hours contracts).
There's a good comment from "Pebb", a Citizen's Advice Bureau adviser, working with people with mental health problems, commenting on their "fight to have their disability recognised as real, finding that the promised 'support' to be provided by yet another private company has been in practice non-existent". Yep, can identify with this
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