My caseworker on the Flexible Routeways wanted to find a link to Donal MacIntyre's investigating the provider he used to work for. I found and forwarded it.
People all over the country have complained to the BBC about the compulsory courses, which are run by private companies with contracts from the Department of Work and Pensions. They are part of the New Deal, Labour's flagship policy to get people back into work, which was introduced in 1998. Of particular interest to my caseworker was that people who have been on courses run by the same provider he worked for said their experience was "demoralising" with complaints that there was not enough room for people on the course, classes of 30, only about 18 chairs so people were sitting on the tables.