A post on MoneySavingExpert, this girl has just been offered a Credit control job. The interviewer had warned her "a lot of the job will involve taking abuse from from people who don't want to pay up their debt" and that "we would have to improve your assertiveness and confidence in order to deal with this."
I should know with how awful it is to be on the other end of the phone, in that I was being given abuse by the credit control bods, even though the decisions about when to pay were being taken by the cretins higher up, they hold on as long as possible, but then it was ME who took the flak on the phone. Yuk!
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